Answers to frequently asked questions by our customers

How can I get more information about the ski shop / company?
  • Visit the first step of the booking process to learn all about the geographical location, dates and opening hours, payment methods, languages, proposed brands...
  • See our legal notice (available at the bottom of each page) to learn more about the Publisher of the site.
  • See our terms and conditions to learn more about our company and our booking terms.
Do not hesitate to contact us for more information, see contact.
When is the best time to pick up my equipment?
You can pick up your equipment the day before from 17:00.

Try to avoid peak hours, especially on Saturdays from 4:00 PM to 6:30 PM during school holidays. Inquire with the store for any changes to the schedule during these times.

Do not hesitate to contact the ski shop for more information.
Can I book at the last minute?
If the reservation can be made on site, our company will make every effort to honor him.
However, the rental price is subject to change at any time. Only a completed reservation guarantees to benefit from a price set.
Is the online price valid if I show up without a reservation at ski shop?
No, the Internet price is valid only for Internet bookings.
Why can’t I input my période for rental?
You have a problem during the selection of the période of rental in the step 2 of your booking, go to the home page of the site and fill in the fields in the "Book online" feature.
If you’re still unable to book because no days are selectable on the calendar, the ski shop is likely closed during this period.
Alternatively, if the site isn’t configured yet, please return later to make your reservation.

If you still have a problem, contact us.
Are the sticks included in the price of the pack?
If you book a "ski" type product, the sticks are included.
Is it possible to add an "guarantee" option on rent equipment?
The possibility to subscribe to an warranty option equipment depends on the ski shop and the chosen material. This option is displayed in the step 3 from your reservation on each item that can be added to your basket now.
Is it possible to change equipment during my stay?
The possibility to subscribe to an option "multi-ride" depends on the ski shop and the chosen products. This option is displayed in the step 3 from your reservation on each item that can be added to your basket now.
In which case opt for the option "helmet"?
Wearing a helmet is strongly recommended. This option is displayed in the step 3 from your reservation on each pack that can be added to your basket now.
How to complete the 'Size' field for the "helmet" option?
Simply use a tape measure around the head at its widest point and enter the measurement in centimeters..
Is my booking customization required?
The required customization fields are indicated by the presence of a *. The required fields are essential to the preparation of your booking.
How long my basket is it saved?
Your shopping cart is stored by your browser for a period of 30 days. You can remove it at any time with the feature "covering my tracks" / "clear recent history" of your browser.
I’m unable to finalize my cart; what should I do?
  • Check that you have completed all customization required fields for products and their options. Also check the box corresponding to the acceptance of the General conditions.
  • All items in your cart must be confirmed before you can complete your reservation.
  • Try refreshing the page with the F5 key on your keyboard or by clicking on the following link: step 4.
If you still have a problem, contact us.
Is the payment process secure?
Settlements are made on the Payline By MONEXT payment module. This procedure is fully encrypted and secured by the HTTPS protocol.
For information, we will not have access to your banking information, which is entered only on the MONEXT website.
Should I receive a confirmation e-mail?
Yes, you will receive a confirmation email from us with your summary of booking in attached file. Take this summary when you pick up equipments in ski shop.

You have not received this email, several possibilities:

The e-mail arrived in your spam, just check your spam.
Your email address has changed or is incorrect, Please contact us.
Cannot paid with the payment module, how to do?
Sometimes the Payline By MONEXT payment platform is temporarily in maintenance. We advise you to wait a few hours to make another attempt. If the problem persists, try with another card or contact us.
Where do the customer reviews come from?
A few days after your rental concludes, you will automatically receive an email inviting you to share your thoughts on our service. If you are dissatisfied with your rental, your comment will be forwarded to our company.
Why is my comment not displaying on the website?
Comments are moderated by our team before being posted on the website. This process may take 24 to 48 hours. Furthermore, please ensure that no inappropriate language has been included in your submission.
I haven’t received the email inviting me to leave my comment, what should I do?
The email may have landed in your spam folder, or your email address may have changed. Contact us so we can check your details and resend the email.


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Réalisation agence vimshape - 2023